Refund Policy
Refund Policy
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RETURN OF FURNITURE
All returns require prior authorization by M4 Hospitality for quality control purposes and verification.
Warranty returns require digital images of damage to substantiate the warranty claim or inspection by a sales representative. Both original sales invoice and delivery receipt showing purchase date and terms of sales must be submitted for warranty claim.
At M4 Hospitality’s sole discretion, M4 Hospitality will repair or replace any item that meets the above criteria. M4 Hospitality may discontinue any component parts such as fabric, paints, or finished products at any time. If style has been discontinued and replacement is necessary, M4 Hospitality will replace with any style and finish that most closely matches the returned item. Furniture must be returned to M4 Hospitality in proper packaging.
Shipping and Handling
M4 Hospitality will pay for shipping of damaged or replacement products within Canada and the continental United States for 1 year from the date of purchase (labor and/or installation not included).
M4 Hospitality is not responsible for incidental or consequential damages, which may vary in some states. In no event shall M4 Hospitality’s responsibility exceed the value of the replacement products. Warranty service of any kind does not extend the warranty period.
IF M4 HOSPITALITY APPROVED THE REPLACEMENT, THE WARRANTY PERIOD REMAINS UNCHANGED STARTING FROM THE ORIGINAL DATE OF PURCHASE. Warranty service of any kind does not extend the warranty period.
The terms of this warranty are subject to change without notice.
LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED OR IMPLIED. IN NO EVENT WILL M4 HOSPITALITY BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.
Effective: May 1, 2018
Updated: Aug 19, 2019
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